Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
quiet room
good price
rooms a bit small
starting to show age
7.6/10
Very good
Rooms
7.3
Location
8.6
Service
8.2
Dining
7.1
Guest reviews
7.6/10
based on 9 reviews
8.6
8.6/10 based on 3995 reviews
James
United States,
April
2024
7.8/10
The hotel offers immaculate and well-appointed rooms, but the beds are very uncomfortable with buckwheat pillows. It is conveniently located near the busy street, 7/11, and restaurants.
Rooms
7.0
The rooms are immaculate and well-appointed, but the beds are very uncomfortable with buckwheat pillows.
Service
8.0
The service is attentive with proficient English speakers making the check-in procedure clear and efficient. However, staff are not helpful when asked about nearby amenities after a late-night arrival.
Location
9.0
The hotel is centrally located with easy access to the main train station and downtown shopping streets. It is a short bus ride or walk to the Gion district, making it pretty central.
Dining
7.0
The dining could have catered to Western tastes a little better, especially in the selection of bread and pastries.
Facilities
8.0
The hotel offers dry cleaning and laundry services.
Peter
United Kingdom,
April
2024
7.6/10
I found the hotel to be a mixed bag - the rooms were clean but could use some updating, while the service was friendly and helpful. The location was great with easy access to attractions, but the dining options were limited. Overall, it was a decent stay considering the value for money.
Rooms
7.0
The rooms were a bit small but clean. I appreciated the complimentary phone provided for the stay.
Service
8.0
The staff was very friendly and keen to assist with directions and recommendations, though there was a minor issue during check-in.
Location
9.0
The hotel's location was fantastic, with easy access to subway stations and various attractions in historical Kyoto.
Dining
7.0
The breakfast buffet offered a good selection of Japanese dishes, but it would have been nice to have more variety.
Facilities
7.0
The hotel had everything I needed, though some areas could benefit from renovation.
Philip
United Kingdom,
March
2024
7.8/10
Staying at this Tokyo business hotel was a nice experience overall. The rooms, while clean and offering amenities like an electric toilet and nightly pj's, were a bit small which made it challenging to move around easily. The hotel is quiet, has a good price, but is starting to show some age and could benefit from a thorough cleaning.
Rooms
7.0
The rooms are nice, clean, and come with amenities, but they are on the smaller side, making it a bit tight to navigate.
Service
9.0
The service was impeccable with polite and welcoming staff, even though the room had an extra bed that wasn't needed. The dry cleaning and laundry service were convenient.
Location
8.0
The location is excellent, with shopping and dining options nearby. It's a short walk to Shijo station, Nishiki markets & Teramachi street shopping, which is very convenient for exploring.
Dining
7.0
The breakfast had a variety of Japanese and Western items, which was good overall. It's worth checking the options available, especially if you prefer specific types of cuisine.
Facilities
8.0
The facilities are functional, with everything you need for a comfortable stay.
quiet room
rooms a bit small
John
United Kingdom,
March
2024
7.2/10
My stay at this hotel was a pleasant experience overall. The rooms were spotless and had everything we needed, but the layout was a bit cramped. The service was a mix of cold and helpful, offering assistance with restaurant reservations. The location was convenient for accessing tourist sites and transportation, only slightly distant from the JR station. The dining options were acceptable, catering more to Asian tastes, and the facilities were sufficient for a comfortable stay.
Rooms
7.0
The rooms were spotless and had everything we needed, but the layout was a bit cramped.
Service
6.0
The service was a mix of being a little cold and helpful when needed, offering assistance with restaurant reservations.
Location
8.0
The location was good for access to tourist sites and transportation, but slightly distant from the JR station.
Dining
7.0
The dining options were acceptable, catering more to Asian tastes.
Facilities
8.0
The facilities were sufficient for a comfortable stay.
Geoffrey
United Kingdom,
January
2024
7.8/10
The hotel is conveniently located with easy access to many attractions and shopping areas. The rooms are smaller than expected and had a lingering smoke smell that affected my chest, but being close to the spa was a plus for easy access. The service was very friendly and efficient, offering convenient amenities like dry cleaning and laundry. The location is good with plenty of dining options nearby and features like a zen garden and hot public baths. The dining experience provided many choices at affordable prices. However, the small room size and smoke odor were noticeable drawbacks.
Rooms
6.0
The rooms are small and had a smoke smell affecting my chest, although being near the spa was convenient.
Service
8.0
The service was very friendly, efficient, and helpful when needed, offering convenient amenities like dry cleaning and laundry.
Location
9.0
The location is good with lots of dining options and convenient access to attractions and shopping districts.
Dining
8.0
The dining experience provided many choices at reasonable prices, adding to the overall convenience of the hotel.
Facilities
The hotel offers convenient facilities like a zen garden, hot public baths, and working heater/cooler, enhancing the overall stay experience.
Bernard
United Kingdom,
January
2024
7.6/10
The hotel had clean rooms, friendly service, and a central location perfect for exploring Kyoto. The dining options were average, but the facilities were excellent overall.
Rooms
7.0
The rooms were very clean.
Service
9.0
The staff was very friendly and helpful, even providing local recommendations.
Location
8.0
The hotel's location is quite central, offering easy access to many sights and attractions.
Dining
6.0
The buffet had a good variety of Japanese dishes, but could be better in quality.
Facilities
8.0
The facilities were oriented towards the main tourist groups but overall good.
Virginia
United States,
December
2023
7.4/10
My stay at the hotel was comfortable and spotless, providing all the necessary amenities for a business traveler. However, the breakfast options were lacking, and I found the pricing to be on the higher side, especially during cherry blossom season.
Rooms
8.0
The rooms were comfortable and spotless, meeting all my needs.
Service
7.0
The staff were courteous and helpful, but there were limitations in spoken English.
Location
9.0
The hotel's location was perfect, within walking distance to the bar quarter, central street, and Nishiki covered market.
Dining
7.0
The breakfast was a hearty Japanese fare with a variety of options but lacked some diversity.
Facilities
6.0
The facilities were adequate for my stay, though not exceptional.
Great Location
Overpriced
Randall
United States,
July
2023
8.8/10
I had a really pleasant stay at the hotel. The rooms were spotless and well-equipped, but lacked closets, with hooks on the walls instead. The service was exceptional, with attentive staff going above and beyond to assist us, from airport pick-up to attentive care throughout our stay. The location was unbeatable, close to shopping areas, restaurants, and easy access to transportation. While the dining options were average, the Japanese breakfast was a delightful cultural experience. Overall, a great value for what you get.
Rooms
9.0
The rooms had a modern decor, were very clean, and well-equipped with anything you may have forgotten. They consisted of one bedroom, a large lounge area, and a private bath.
Service
10.0
The staff provided a very professional service with high standards, representing the great hospitality of Japan. They were attentive from start to finish, providing dry cleaning and laundry services.
Location
9.0
The hotel's location was excellent, offering easy walking access to shopping areas, restaurants, subway stations, and more. It served as a great base to explore Kyoto, Osaka, and Nara.
Dining
8.0
The dining experience was good, especially the full hearty Japanese fare served for breakfast. It was a great way to experience Japanese culinary norms.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay, making our visit hassle-free.
clean
lacked closets
Henry
United Kingdom,
July
2023
8.0/10
The hotel rooms were a bit small for three adults with luggage but that's to be expected in downtown Kyoto. They were clean, modern, and relatively large for Japanese standards, complete with all the usual amenities you would expect. The service was very helpful and courteous, and they handled everything in a professional manner, which I appreciate. The location was pretty good, a bit off the center of action but just a short walk away, and with plenty of restaurants, shops, and subway stations nearby. The dining options were varied and of good quality, but a bit expensive at 1,300 yen per person per day compared to other hotels.
Rooms
8.0
The rooms are clean, modern, and relatively large for Japanese standards.
Service
9.0
The service was very helpful and courteous.
Location
8.0
The location is pretty good, a bit off the center of action but just a short walk away, with plenty of restaurants, shops, and subway stations nearby.
Dining
7.0
The dining options were varied and of good quality but a bit expensive at 1,300 yen per person per day compared to other hotels.
Facilities
8.0
The facilities were convenient and well-maintained.
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